Privacy Policy

This Privacy Policy explains how HotelGuruz (“HotelGuruz”, “we”, “us”, or “our”) collects, uses, and protects personal information when you visit our website, use our product, or interact with us in any other way.

By using HotelGuruz, you agree to the practices described in this Policy. If you do not agree, please do not use our services.

1. Who we are

HotelGuruz is a property maintenance management platform that helps organizations manage tasks, incidents, assets, and team collaboration. We provide our product to business customers (“Customers”) who then invite their employees and other authorized users (“End Users”) to use the platform.

2. Information We Collect

We may collect the following types of information:

a) Information You Provide

• Name, email address, phone number
• Company/organization name
• Job title and role
• Account credentials (username and password)
• Any information you submit through forms, support requests, or communications

b) Information Collected Automatically

• Device information (browser type, operating system, device type)
• IP address and approximate geographic location
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

c) Information from Third Parties

• Information from authentication providers (e.g., Google Sign-In)
• Information from business partners or integrations

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform
• Create and manage your account
• Communicate with you about updates, features, and support
• Process transactions and billing
• Analyze usage trends to improve user experience
• Comply with legal obligations
• Detect and prevent fraud, abuse, or security incidents

4. Sharing of Information

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who assist in hosting, analytics, customer support, and email delivery
• Legal Authorities: When required by law, regulation, or legal process
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your data

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at hello@solguruz.com.

8. Cookies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect some features of the platform.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party services you visit.

10. Children’s Privacy

HotelGuruz is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: